Shipping & Terms

＜Shipping & Terms＞


Shipping

・We ship Monday to Friday. Place your order, and it will go out within 2 business days.
・If your temperatures are below 45℉ or above 85℉, we highly suggest asking your local post office to hold your mail.
・All orders are shipped through USPS with Priority Mail or UPS as a shipping method.
Delivery time is not guaranteed by USPS and UPS but generally takes 2-3 days.

・We only ship within the United States.


Terms

By purchasing from our website, you are agreeing to our terms of service:

・Live arrival is guaranteed as long as the terms below are met.
・It is the customer's responsibility to be home when the roaches arrive.
・If the customer cannot be home at time of arrival, we suggest asking your local post office to hold your mail.
・Please be aware of the shipping address you provide to us. We will not be held responsible for an incorrect shipping address.
・When using a PayPal account to pay, be sure you enter the correct shipping address on the PayPal website.
・It is the customer's responsibility to check tracking and keep track of their order.
・We are not responsible for packages lost by USPS or UPS.
・We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain.
・On DOA orders you must contact us within 1 hour of delivery time based on the USPS or UPS tracking data with photos of packaging.
・Multiple replacements will be offered on a case by case basis.
・It is the customer's responsibility to research the laws in their state.
・We don't ship to Florida and Hawaii.